If something isn't right with your order, we'll fix it. Here's how.
Cancelling an order
You can cancel any time before it is dispatched. Just email or call us with your order ID. Prepaid orders get a full refund. Once an order has shipped it can't be cancelled, but the options below still apply.
Damaged, defective or wrong item
Let us know within days of delivery if your infuser:
- arrived broken or damaged,
- has a manufacturing defect (for example, a torn mesh or a cracked handle), or
- isn't what you ordered, or parts are missing (infuser or drip tray).
Email with your order ID and clear photos or an unboxing video. Once we've checked it, you choose a free replacement or a full refund, including any shipping you paid. If we need the item back, we'll arrange the pickup at no cost to you.
Change of mind
The infuser touches food and drinks, so for hygiene reasons we can't accept returns of items that have been used. If you change your mind, you can return an unused item in its original packaging within days of delivery. We refund the product price once it reaches us. Return shipping and the original shipping charge aren't refunded.
How refunds are paid
- Prepaid orders (UPI, card, net banking, wallet): refunded to the original payment method.
- Cash on Delivery orders: refunded by UPI or bank transfer to details you share with us.
We start the refund within 2 working days of approving it. It usually shows in your account within working days, depending on your bank.
Not covered
- Normal wear, tea staining or discolouration from use
- Damage from misuse, such as direct flame, a microwave, sharp tools or chewing pets
- Requests made after the -day window